Field Service Engineer

The Field Service Engineer will provide on-site (in the field) service to our external customers and when not on-site, he will assist with the day-to-day technical support to the region. This includes product selection and specification, troubleshooting, failure diagnosis and will involve working directly with internal and external suppliers and customers.

Duties and Responsibilities:
• Field troubleshooting, including analysis of problems / recommendation & implementation of appropriate solutions, meeting with customers in plant or at c
ustomer’s site to resolve satisfactorily
• Detailed failure analysis activities, including investigation / reporting / resolution
• Detailed technical presentations to customers in order to support sales or drive root cause analysis exercises
• Manage and report personal workload, forecast job lead-times to meet customer and departmental objectives
• Visit customer sites for technical measurement, seal installation and commissioning
• Work in line with John Crane standards, procedures and policies

Skills

• Proven professional experience in engineering and sales.
• Experience working in refinery rotating equipment/maintenance.
• Engineering knowledge in a proactive multinational and multicultural environment.
• Knowledge of CAD
• A strong technical knowledge of John Crane product portfolio.
• Afrikaans is an advantage